Invite users

Administrators invite their team from My institution. The person receives an email and finishes joining CogniaLab.

Send an invitation

1. Open My institution.
2. Select Add user.
3. Enter the full name, email, and role (User or Administrator).
4. Select Send invitation.

CogniaLab sends an email with a one-time link. If that email already belongs to the institution, you'll see a warning and no extra invitation is created.

tip

Invite the institutional email the person uses every day. If the message doesn't arrive, ask them to check spam or use Resend invite in the list.

What the invited person sees

The flow depends on whether they already have a CogniaLab account:

Situation	What happens
New account	They open the link, create a password (at least 8 characters), and join the institution
Existing account	They sign in from the link and confirm Accept invitation to join

Until they accept, they appear in My institution with Pending status.

If the invitation is no longer valid

The link may expire or the invitation may have been cancelled. In that case:

1. An administrator resends the invitation from My institution, or
2. They send a new invitation to the same email.

Join an institution

If you were invited:

1. Open the CogniaLab email and follow the link.
2. If this is your first time, choose a password and save it.
3. If you already had an account, confirm that you want to join that organization.

You'll then see the My tests dashboard. Only administrators see My institution.

Recover access

If you already activated your account and forgot the password, see Password and security.